Information We Collect and How We Use It

When you engage with our leadership presence and charisma development services, we collect various types of information to provide you with personalized, effective coaching experiences. Personal identification information includes your name, email address, phone number, and business details when you register for consultations or programs.

We also gather professional background information during our initial assessments – your current role, industry experience, leadership challenges, and specific development goals. This helps us tailor our coaching approach to your unique situation and career aspirations.

Website interaction data is automatically collected when you visit cgortcres.com, including your IP address, browser type, pages viewed, and time spent on our site. We use this information to improve our website functionality and understand which resources are most valuable to our visitors.

• Contact forms and consultation requests
• Program enrollment and payment processing
• Session scheduling and communication preferences
• Resource downloads and content engagement
• Newsletter subscriptions and marketing communications
• Feedback surveys and testimonial collection

All information collection serves specific purposes related to delivering exceptional coaching services, maintaining our professional relationship, and continuously improving our programs based on client needs and outcomes.

Data Processing and Legal Basis

We process your personal data based on several legal foundations. When you enter into a coaching agreement with us, we process information necessary to fulfill our contractual obligations – scheduling sessions, tracking progress, and delivering the services you've purchased.

For marketing communications and website improvements, we rely on your explicit consent, which you can withdraw at any time. Our legitimate business interests include analyzing service effectiveness, preventing fraud, and maintaining security of client information.

In some cases, we may process information to comply with legal requirements, such as maintaining business records for tax purposes or responding to lawful requests from authorities.

Information Sharing and Third-Party Services

We maintain strict control over your personal information and never sell or rent your data to third parties. However, we do work with carefully selected service providers who help us deliver our coaching services effectively.

Our payment processor securely handles credit card transactions when you purchase coaching programs. Video conferencing platforms facilitate our online coaching sessions, though we configure these services to maximize privacy protection whenever possible.

Email marketing services help us send newsletters and program updates, but only to individuals who have explicitly opted in to receive these communications. Calendar scheduling tools streamline appointment booking while protecting your personal scheduling information.

Your Rights and Control Over Your Data

You maintain significant control over your personal information throughout our professional relationship. You have the right to access all personal data we hold about you, including coaching session notes, communication history, and any assessments we've conducted.

If any of your information becomes outdated or incorrect, you can request corrections at any time. We'll promptly update our records to ensure accuracy. You also have the right to request deletion of your personal data, though we may need to retain certain information for legal or business purposes.

• Request a complete copy of your personal data
• Correct or update any inaccurate information
• Delete your data when no longer needed
• Restrict processing for specific purposes
• Object to marketing communications
• Export your data in a portable format

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection Measures

Protecting your personal information is a fundamental responsibility we take seriously. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

All sensitive information is encrypted both in transit and at rest using industry-standard encryption protocols. Our digital systems require strong authentication and are regularly updated with the latest security patches and improvements.

Physical documents containing client information are stored in locked, secure locations with limited access. Our team members receive regular training on privacy protection and are bound by strict confidentiality agreements.

We conduct regular security assessments and maintain backup systems to ensure your information remains safe and accessible when needed for our professional services.

Data Retention and Deletion Policies

We retain your personal information only as long as necessary to provide our coaching services and meet our legal obligations. Active client records are maintained throughout our professional relationship and for a reasonable period afterward to support any follow-up needs.

Session notes and progress records are typically retained for three years after our coaching relationship concludes, allowing for potential future engagements and reference needs. Financial records are kept for seven years in accordance with business accounting requirements.

Marketing communications and website interaction data are retained until you opt out or request deletion. We regularly review our data holdings and purge information that's no longer needed for business or legal purposes.

International Data Transfers and Storage

Your personal information is primarily stored and processed within the United States, where our business operations are based. When we use third-party services that may store data internationally, we ensure these providers maintain adequate protection standards.

Any international data transfers are conducted using approved mechanisms such as Standard Contractual Clauses or services certified under recognized privacy frameworks. We carefully evaluate the privacy laws and practices of any country where your data might be processed.

For clients located outside the United States, we take additional measures to ensure your data receives protection that meets or exceeds the standards required in your home country.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. Essential cookies enable basic website functionality and security features.

Analytics cookies help us understand which pages are most popular, how long visitors spend reading different content, and what information is most valuable to potential clients. This data is anonymized and used solely for website improvement purposes.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website functionality. We don't use cookies for invasive tracking or behavioral advertising.

Children's Privacy Protection

Our leadership development services are designed for adult professionals, and we don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've inadvertently collected information from a minor, we'll promptly delete it from our systems.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify existing clients via email and post the updated policy on our website.

We encourage you to review this policy periodically to stay informed about how we protect your personal information. Continued use of our services after policy updates indicates your acceptance of the revised terms.

For major changes that affect how we use your personal information, we may seek your explicit consent before implementing the new practices.